FREQUENTLY ASKED QUESTIONS
YOU'VE GOT QUESTIONS, WE'VE GOT ANSWERS. IF THERE'S ANYTHING YOU'RE CURIOUS ABOUT THAT IS NOT ANSWERED FOR YOU HERE PLEASE CONTACT US ANYTIME AND WE'LL BE HAPPY TO HELP.
What is the warranty?
Our retractable screen doors offer a Limited Lifetime Warranty. The details can be found in our warranty section, or, by visiting the Mirage Canada Website (Under Warranty Certificate). St. Catharines Screens Also Offers a One Year Installation Warranty on all our products we install (Excluding any improper use or abuse of the door).
What happens when our pet or someone walks into the screen?
Our Screens are designed to allow for slight pushing on the screen material and will handle mildly walking into the screen. Our secure Super Magnet latch system is 3 times stronger than our competitors latches, you can be sure that the Mirage retractable screen door will stay closed. This Magnet latch is anti-corrosive, unlike any other competitor screen system, which means no more rust.
Do you need to come and measure my door before you order it?
We do not require pre-measurements on your door/door frame, as our doors are custom measured and cut on the day of installation to your installation application.
We live by the lake and get a lot of the no-see-um bugs, does your screen help with that?
Mirage offers a no-see-um screen mesh material for some applications on their screens as an add on. Ask us for further details on this.
Do your retractable screens require any maintenance?
Our retractable screens are to easy to clean and maintain. When you do maintain them, they operate incredibly smoothly and maintain a like-new appearance for years.
In fact, most of our customers are drawn to the fact that Mirage door screens are very low maintenance. Mirage's annual maintenance plan recommends that once a year you clean and clear the tracks, vacuum the housing for dirt and debris, and then liberally lubricate the top and bottom tracks and plastic guides with Mirage’s silicone spray lubricant (available from your dealer). It is also recommended that you inspect the door screens for cuts, scratches or holes. If you find holes or damage, give us a call right away to asses the next required steps.
You can also contact us to ask about St Catharines Screens yearly Maintenance Program available to make the task that much easier for you.
What is your turn around time?
Our turn around time can definitely depend on when in the season you are contacting us. Be sure to contact us early to reduce your wait times. Ask us for further details on the turn around times.